Order Processing Time
Orders are typically processed within 1‑3 business days after successful payment confirmation. Business days exclude weekends and public holidays.
Estimated Delivery Time
Estimated delivery time is 7‑12 business days after dispatch. International orders may experience extra lead‑time caused by customs clearance procedures which are outside our control.
Shipping Fee
- Free‑shipping threshold: Free standard shipping for orders over $50.00 USD.
- Flat‑rate shipping: Standard flat‑rate shipping fee **$4.99 USD** for orders from $0.00‑$49.99 USD.
Additional surcharges may apply for special‑weight / oversized goods, displayed at checkout.
Import duties, customs taxes or local clearance fees for international shipments are the responsibility of the recipient.
Shipping Origin / Fulfillment
Orders may be fulfilled from our partner facilities in China, Hong Kong, the United States, or other locations depending on inventory availability and the delivery destination. The fulfilment location will not affect the product quality, price, or your contractual after‑sales rights against [LEGAL ENTITY NAME] trading as ytlmall.
Order Tracking
- We provide tracking numbers for all dispatched orders.
- The tracking number will be sent to your registered email address once your parcel leaves our fulfilment partner.
- You may track delivery status using the tracking number provided.
Delayed / Lost / Non‑received Packages
If your shipment is delayed, stuck in transit or marked lost / not delivered:
- First check the latest tracking updates using your tracking number.
- If abnormal status persists, please directly contact our customer‑support email with your order number and tracking ID. Our team will investigate with logistics carriers and offer available resolutions such as re‑dispatch or refund subject to case assessment.
We cannot guarantee resolution for losses caused by customer‑provided incorrect delivery address.
