Thank you for shopping at ytlmall. We offer a 30‑day return window calculated from the date you receive your item.
Return Eligibility Requirements
- Items must be unused, unaltered and in original resalable condition.
- Items must be returned with complete original packaging, tags, labels and included accessories. Damaged/missing original packaging may cause your return to be rejected.
- You must provide order number and purchase proof (order confirmation / order screenshot) to start a return request.
4. Non‑returnable goods: Custom‑made/personalized goods; hygiene‑sensitive items; clearance/final‑sale marked products; goods damaged by customer misuse, improper assembly or self‑modification are not eligible for return.
How to submit a return / exchange request
- Contact our customer support via our registered support email within 30 days upon receipt of goods. Please provide: order number, photos of product & packaging, and brief reason for return.
- Our team will review your request and send you authorised return instructions including return‑receiving address. Do NOT send items back without prior authorisation. Unauthorised returns may not be processed.
- Safely repack goods following our instructions and ship back to our designated return‑receiving location.
- Once we receive and inspect your returned goods, we will notify you of inspection result and process refund or exchange accordingly.
Return‑Shipping‑Cost Allocation（Mandatory clarification）
- Change‑of‑mind returns (customer personal preference): Customer bears all return‑shipping fees. Original outbound shipping cost is non‑refundable.
- Defective / damaged‑upon‑arrival / wrong‑item shipped (our‑side fault): ytlmall (Nanchang Zhijie Network Co., Ltd.) covers valid return‑shipping costs. You will be required to provide photo evidence of defects, damage or wrong‑delivery.
Refund processing timeline
After successful inspection and approval, refunds will be issued to your original payment method. Please allow 5‑10 business days for your payment provider to post the refund to your account.
Cancellation
Orders can be cancelled before dispatch / production is completed for full refund. Once goods have been dispatched, cancellation is no longer available; you may follow our return procedure after receiving the parcel.
